Privacy Policy

1. Who We Are

Kai Sustainability Group Ltd. ("we", "us", "our") is a company registered in England and Wales (Company Registration Number: 16177564), with its registered office at Magna House, 18-32 London Road, Staines-upon-Thames TW18 4BP, United Kingdom.

We are the data controller for the personal data we process in connection with our website and services.

2. Information We Collect

We may collect the following types of personal data:

• Contact information: name, email address, phone number, company name
• Professional information: practice size, country, role
• Account information: login credentials, subscription details
• Usage data: how you interact with our website and platform
• Communications: enquiries, feedback, and correspondence

3. How We Use Your Information

We use your personal data to:

• Provide and manage our services and your subscription
• Communicate with you about our services, events, and updates
• Process payments and manage your account
• Improve our website and services
• Comply with legal obligations

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Contract: processing necessary to perform our contract with you
• Legitimate interests: processing necessary for our legitimate business interests
• Consent: where you have given specific consent for marketing communications
• Legal obligation: processing necessary to comply with the law

5. Data Sharing

We do not sell your personal data. We may share your data with trusted service providers who assist us in operating our website and services (such as hosting providers, payment processors, and email service providers). These providers are contractually bound to protect your data.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

7. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time

8. Cookies

Our website uses cookies to improve your browsing experience and analyse website traffic. You can manage your cookie preferences through your browser settings.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

10. Contact Us

For questions about this privacy policy or to exercise your data rights, please contact us at:
Email: hello@kaisustainability.com
Address: Magna House, 18-32 London Road, Staines-upon-Thames TW18 4BP, UK